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Immunization Action Coalition


Information about toll-free hotlines for providers and patients

American Social Health Association, National STD/HIV hotline
A toll-free telephone line for healthcare professionals and members of the public. Call (800) 227-8922.
CBER Voice Information System
This telephone information line from the Food and Drug Administration's Center for Biologics Evaluation and Research offers access to consumer safety officers and public affairs specialists who can help callers answer questions on topics such as vaccine licensure dates, any adverse events related to a vaccine, and labeling questions. Call (800) 835-4709 between 8 am and 4:30 pm ET.
CDC-INFO Contact Center
Call this toll-free number to request information on immunization. The number is (800) 232-4636 (800-CDC-INFO). This is an integrated CDC hotline service. Callers to this number are given several options, one of which is immunization. This line will accommodate English and Spanish.
CDC's National Center for Immunization and Respiratory Diseases Hotline TTY Service
This hotline provides information on vaccine safety, immunization recommendations, and many more topics. The TTY staff is trained in English, Spanish, and American Sign Language (ASL). To reach the TTY hotline, call (888) 232-6348.
National Clinicians' Post-Exposure Prophylaxis Hotline: PEPLine (UCSF)
This 24-hour emergency hotline provides immediate information to clinicians regarding the management of an employee who has experienced an occupational exposure to blood. The toll-free number is (888) 448-4911.
National Vaccine Injury Compensation Program
VCIP is a federal "no-fault" system of the Health Resources and Services Administration designed to compensate those who have been injured by childhood vaccines administered in the private or public sectors. For information about this program, call (800) 338-2382.
PKIDS (Parents of Kids with Infectious Diseases)
Parents who are looking for support services, counseling, referrals, and information concerning their children suffering from infectious diseases can call PKIDS toll-free during regular business hours (Pacific Time) at (877) 557-5437 (877-55-PKIDS)
Vaccine Adverse Event Reporting System
VAERS is a nationwide reporting system of the Food and Drug Administration for monitoring adverse events that occur during the time period after an immunization. Providers are encouraged to report all clinically significant adverse events following the administration of a U.S.-licensed vaccine to a person of any age. To report an adverse event, call (800) 822-7967.
This page reviewed on September 12, 2014
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This website is supported in part by a cooperative agreement from the National Center for Immunization and Respiratory Diseases (Grant No. 5U38IP000589) at the Centers for Disease Control and Prevention (CDC) in Atlanta, GA. The website content is the sole responsibility of IAC and does not necessarily represent the official views of CDC.